Lowongan Kerja PT Vads Indonesia

b4749 vads indonesia Lowongan Kerja PT Vads Indonesia

Lowongan Kerja PT Vads Indonesia

PT Vads Indonesia
Employs experienced and highly knowledgeable people who have high commitment to support PT VADS clients through effective and efficient management of the contact centers.

PT VADS is consistently looking for ways to grow and focus on the growth of its clients through sustained performance and delivering satisfaction to the clients.

Business Analysis Specialist
(Jakarta Raya – Kebon Jeruk dan Cikarang)

Requirements:

* Man or Woman with minimum ages 23 – 30 Years old
* Degree holder D3 or S1 with IP Minimum 3
* At least 3 years experience in Operational Call Center or at least 2 year experience from Business Analysis Call Center environment.

Responsibilities:

* Understanding business process management and business requirements of clients in order to provide valuable reports.
* Coordinate with CDA team to analyst operational performance and bring up constructive recommendation as a solution for recovery problems
* Communicating effectively with external clients and internal teams to deliver product’s functional requirements (Understands client organization’s direction, structure, and requirements)
* Monitoring operational activity (e.g. call flows, specimen volumes, AHT, Problems and service levels), communicate actual activity compared to plan, and make recommendations for immediate changes.
* Acts as an advisor to operational team for any recovery project regarding with operational issues.
* Support management with all necessary reports, planning models, and scenarios to facilitate the decision-making process, advise of potential performance concerns and recommend solutions assist to ensure effective implementation in daily operational.
* Collecting and analyzing data from Interaction detail and provide any row data needed from customers (behaviour, experience, expectation of product benefit and service, etc) with collaboration with operation team and related internal party.
* Evaluating the data collected through task analysis, business process, surveys and workshops.
* Providing suggestions to the development team during the development stage of product to meet the client’s business needs.
* Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client.
* Designing and executing the test scripts and test scenarios.

Works Hours :
# Office Hour
# Willing to work over time or on Saturday and Sunday if needed

Kirimkan CV lengkap soft copy ke alamat e-mail

hp@vads.co.id

Hardcopy kirimkan ke

PT. Vads Indonesia
Gd. Menara Prima Lt.10
Jl. Lingkar Mega kuningan Blok 6.2
Kawasan mega kuningan Jakarta Selatan

(Copy Ijazah Universitas, Transcript Nilai, dll.), copy KTP dan Foto 4×6 berwarna 2 lembar

Untuk informasi lebih lanjut silahkan masuk ke website kami di:

www.vads.co.id

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